Together Forever

Save the Date Magnets – Frequently Asked Questions

 

How long will it take to receive my order?

Magnets are printed within 3 business days of design approval. Your order will then be shipped via the method selected during check out.

 

Can I rush my order?

Yes, you can rush your order and it will be printed in 1-2 business days. Rush printing costs $25.00 and can be ordered by selecting the “Rush Order” box, located in the additional fees section of the shopping cart. Rush processing does not rush the shipping time.

 

How much postage does it take to mail a magnet?

Small, petite, and classic size magnets can be mailed in the USA with a standard, (one-ounce) first-class stamp.

Grande, mondo, and wood magnets require a two-ounce stamp.

 

Will the magnets get stuck to a mailbox?

We have not received reports of magnets sticking to mailboxes and causing delivery problems. They are reasonably strong so they’ll last for years on a fridge but not too strong that they’ll get lost.

 

Can I see a proof before you print my magnets?

Yes, an email proof can be requested during the order process. Please allow 2 business days for our design team to email the proof. Your magnets won’t be printed until you approve the proof but you can also request changes, if necessary. You’ll find the option to request a proof after you have created your magnet design. Please note, proofs are not emailed unless you have completed your order so you must check out first.

 

Can I get an actual magnet mailed instead of an emailed proof?

Yes, you may request a free printed press proof so you can see our exceptional print quality and magnet thickness for yourself. Please note, only one free magnet is allowed per event / household, even if you order using different accounts. If you’d like to receive additional samples, they can be purchased for a small fee by selecting quantity = 1 during checkout.

 

What if I don’t like my proof?

Not a problem. We’ll update your proof as many times as necessary for no additional cost. If you still don’t like your proof, you can cancel your order and get a full refund.

 

Can I get a sample?

Yes, click on the tab that says, “Order a Sample” or request a free magnet sampler kit.

 

Can I change the font?

Of course! View font options here.

 

Can I change the colors?

Most design colors and font colors can be changed. View our printed color chart or foil color chart.

 

Can I upload my own design?

Yes! You can upload your own custom artwork or design file for printing. If you have any questions about what size your file needs to be, please take a look at our guidelines.

 

What size should my photo / artwork be?

We recommend using high-quality photos that are 300 dpi and we’ve listed some size guidelines below. However, if your photo doesn’t meet these guidelines, chances are good that it will still print nicely. Our design team will review your photo and contact you if they feel that the quality is too poor. We recommend enlarging your photo to 300% on your monitor before you submit the file. If it looks good when enlarged, it should print well.

Size suggestions, listed in pixels, for magnets with a photo that goes edge-to-edge. Size listed below includes a 1/8″ bleed.

Portrait Orientation (size in pixels)

Small Magnet – 675 X 1125
Petite Magnet – 975 X 1125
Classic Magnet – 1088 X 1538
Grande Magnet – 1350 X 1725
Mondo Magnet – 1650 X 2250

Landscape Orientation (size in pixels)

Small Magnet – 1125 X 675
Petite Magnet – 1125 X 975
Classic Magnet – 1538 X 1088
Grande Magnet – 1725 X 1350
Mondo Magnet – 2250 X 1650

 

Do I need to have my guest addresses ready when I place my order?

If your addresses ready, don’t worry, you can e-mail it to us later. Download the recipient address spreadsheet template or view an example at Google Sheets. A spreadsheet program such as Microsoft Excel, Google Sheets, or Apple Numbers is required to properly format your addresses.

Once your addresses are complete, please email us your spreadsheet in CSV format and include your name and order number.

 

Can I make changes after my order is placed?

Yes, you can make changes to your order as long as you haven’t approved your proof. Once your order has been approved we aren’t able to make further changes.

 

What is your return policy?

Personalized and printed items are not eligible for return or refund. Non-personalized items are returnable, but you must pay the shipping cost to mail it back. We strongly encourage you to order a free printed press proof before placing a larger order so you can inspect our product quality and make sure you’re happy with the design.