FAQ's
The items below are intended to answer general questions about the products available for sale on www.newandblue.com. For more detailed info, please click on the product you are inquiring about and read the product description. Products that are available via our partnership sites may have different guidelines. Please call our customer support department if the web site does not answer your questions.
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Do you have a catalog? Sorry, we do not have a paper catalog. All of our available products are available to view at www.NewandBlue.com and our partnership sites.
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How do I order? The most accurate and secure way to place an order is via our website. Simply click on the item you like and select the product options on that page. You can change the quantity you’d like on the shopping cart page, which will automatically open after adding an item to your cart. You will then be prompted to enter billing and shipping information, as well as your credit card number. (We accept Visa, Master Card, American Express, or Discover) Our site is 100% secure and your credit card number is not accessible by any member of our staff.
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How do I change the quantity? On the shopping cart page, enter the correct quantity in each “Quantity” box, and then click “Update Totals”. This will update your quantities and the total cost.
- Can I pay by check? Sorry, New and Blue no longer accepts orders by check. We accept Visa, Mastercard, American Express, and Discover at www.NewandBlue.com. Restrictions may vary on our partnership sites.
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Can I pay over the phone? The most accurate and secure method of placing your order is via website. However, we understand that in certain situations it may be better for our customers to place their orders over the phone. Phone orders are accepted Monday - Friday, excluding holidays, 11am-7pm, Eastern Standard Time. Call our office Toll-Free at 1.877.268.7117.
- How do you ship? New and Blue.com orders are shipped via UPS and the USPS. Shipping notifications are e-mailed and tracking numbers can be tracked at www.ups.com and www.usps.com. Our partnership sites may ship with other carriers.
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How much does shipping cost?
Shipping is weight based, and varies depending on what products you order, what shipping method you choose, and where you have the product shipped. After you’ve added all your products to the shopping cart, enter your zip code and click “Update Totals” on the shopping cart page to view a ground shipping estimate. The exact shipping cost will be determined by the street address you supply, and an exact order total will be displayed on the final checkout page, where you will enter your credit card information. -
How long will it take to receive my order? Shipment times vary depending on the the shipping method selected and the shipping address you use. Please review the product description page of the design you wish to purchase for more details. Rush shipping options may be available, but will not affect the production time (time it takes to ship the product from our warehouse).
- Do I have to sign for my shipment? A signature is not required for delivery but the driver may request one. It is best to have shipments sent to a location where a person is present, as some packages may be lost or stolen.
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How can I ensure my package is delivered? You will need to provide an accurate shipping address during the order process, and you will receive a confirmation e-mail after you have placed the order that will confirm the information you provided. Please review this information thoroughly. Once your order is packaged for shipment we will e-mail you a shipping notification with a tracking number. You will then be able to view the progress of your shipment at the link provided in the email.
It is highly recommended that you have your order shipped to a location that is monitored. Lost or stolen packages occur on rare occasions so please make sure you are shipping it to a secure location. It is best to ship the package to a location where an adult will be present to accept it. Packages that are lost or damaged in shipment will require 8-10 business days to review the shipment and disperse the insurance. Lost packages occur very rarely and we cannot issue a re-print until we have been advised by our shippers that the investigation is closed. -
Can I pick my up order in your retail store? NewandBlue.com offers free in-store pickup for orders over $60. Unfortunately, all orders under $60, as well as orders through our partnership sites, are not available for in-store pickup and will be assessed shipping charges. Please contact us before placing your order for information on how to receive free in-store pickup. Call our website division toll free at 1.877.268.7117 for instructions on how to place an order to pick up at our store.
- Do you ship internationally? Sorry, We're unable to offer international shipping because we can't guarantee either shipping costs or delivery times for our international customers, due to international customs and import tariffs. Restrictions may vary via our partnership sites.
- How do I check the status of my order? If your order has not been received within 3 weeks, please send an e-mail to: admin@newandblue.com. Please provide the sale number or order ID number and the name of the person who submitted the order, and we will respond as soon as possible. Unfortunately, status cannot be checked via phone. You should receive an e-mail with tracking information so please check your e-mail account first.
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What if the estimated delivery date has passed? Delivery dates are estimates only. In some cases, production or delivery may take one to two business days longer than expected. If this delay will be three business days or longer, we will contact you with details. To check the status of your order, please send an email to: admin@newandblue.com. Please provide the sale number or order ID number and the name of the person who submitted the order, and we will respond as soon as possible. Unfortunately, status cannot be checked via phone.
- Where is the New and Blue retail store? Our store is located at 1321 NW Hoyt St. in the lovely Pearl District of Portland, Oregon. You can find us on Hoyt St. between NW 13th and NW 14th Avenues.
- Do you work with wholesalers? Sorry, New and Blue sells strictly retail.
- What is your return policy? New and Blue accepts returns on non-personalized items only within 30 days of purchase. You will be responsible for initial and return shipping charges, as well as a 10% restocking fee. The restocking fee and the initial shipping cost, even if your order qualified for free shipping, will be deducted from the amount of the refund to your credit card. Please contact our office if you would like more information.
- Can I speak to someone about my order? Yes, you can call our customer service department if you have any questions. Our toll free number is 1.877.268.7117
- When are you open? New and Blue.com and our other websites are open Monday-Friday, 8 am to 4 pm, Pacific Time. Our offices are closed on all major holidays. Our retail store is open Monday-Friday, 10 am to 6 pm, and Saturday, 11 am to 6 pm, Pacific Time.
